Refund policy

🧸 Return Policy

Welcome to Hooked! – The Perfect Plushie
Thank you for supporting handmade, one-of-a-kind creations! Please take a moment to review our return policy before placing your order.

---

🚫 No Returns, Refunds, or Exchanges

All of our plushies are handcrafted with care, making each one unique.
Because of this, all sales are final — we do not accept returns, refunds, or exchanges.

We encourage you to carefully review all product descriptions, photos, and sizing before completing your purchase. If you have any questions, feel free to reach out — we’re happy to help!

---

📦 Damaged or Incorrect Items

While we take great care in packaging, if your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

To help us resolve the issue quickly, include the following:

• A clear photo of the item and packaging

• A brief description of the issue

• Your order number

We will evaluate each situation on a case-by-case basis and do our best to make it right.

---

✨ Custom Orders

All custom orders are final sale and non-refundable.
We work closely with you throughout the design process to ensure your plushie matches your vision.

---

💖 Thank You

We appreciate your understanding and support of our small business. Every plushie is made with love, and your order helps keep our craft alive.